Reviews
State Farm® Agent Zach Muzzy
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Melissa Sbrusch
October 13, 2026
"I recently submitted my information for a quote for auto insurance and I received a call pretty quickly to discuss. Micayla was super friendly and easy to work with! The whole process took less than 5 minutes and I’m saving money!"
We responded:
"Melissa, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
Michael Lanum
October 9, 2026
"Macala was very helpful in what I needed .
She explained everything to me and made It very easy for me . I would recommend her to my friends and family."
We responded:
"Thank you so much for your wonderful feedback of us here at Zach Muzzy’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Zach Muzzy’s Insurance Team "
Chloe Tucker
October 7, 2026
"Abbie was efficient and professional! She got me a lower rate!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Richmond. "
Habineza Emmanuel
October 5, 2026
"Good customer service."
We responded:
"Habineza, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Richmond insurance team! - Your State Farm Agent, Zach Muzzy "
Jodi Grimes
October 4, 2026
"Marcela has been my agent for the last 10 years! She’s is very knowledgeable and super personable. She was able to provide several options and was able to meet and exceed all of my needs. This is a great agency! I will never go anywhere else!"
We responded:
"Jodi, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
Carson Muenster
September 22, 2026
"Micayla helped me switch my insurance over, it was an easy switch and they’re saving me money as well!"
We responded:
"Carson, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Zach Muzzy and Team "
kevin rodriguez
September 21, 2026
"Abbie Perez was a delight to work with. Very easy to work with and makes you feel very comfortable while explaining your policy all while making sure to answer any question I had, big or small. Very professional. 5 stars all the way"
We responded:
"Thank you so much for your kind review, kevin! If you need insurance assistance, we are just an email or call away! - Zach Muzzy, your State Farm Agent "
William Self
September 14, 2026
"Rep was very knowledgeable and efficient. Ask all the right questions to make sure I was protected. Offered several options and helped me choose the right one for my needs."
We responded:
"Thank you so much for the 5 stars, William! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Nghi345 Bội
August 26, 2026
"Marcela was incredibly helpful and kind to me."
We responded:
"Nghi345, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Zach Muzzy and Team "
Lieh Chang
August 7, 2026
"Mya is tenacious and passionate about her job, she professionally provided good customer services to bring us back to the StateFarm Auto Insurance policy last week, for which we are very satisfied, thank you so much Mya !!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Kerina Nyandoro
July 28, 2026
"Mya was very professional. Managed to get set up in one call!"
We responded:
"Kerina, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Richmond. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Zach Muzzy and Team "
Dee
July 17, 2026
"This office is very sweet. Tony griggs was my favourite insurance agent here and hes very kind and knowledgeable ! When i got my state farm driving tracker he offered to put it on for me, and he helped me as much as he could with my quotes when i got my new car ! I dont have insurance here anymore but they still sent me a birthday card😊 . They have always been kind , and if your looking for people who actually care id pick this private state farm agent :)))"
We responded:
"Dee, thank you for the fantastic review! We’re always here to support you with your insurance needs in Richmond. "
Ismail Mukuye
July 2, 2026
"I just moved from Massachusetts and needed new auto and renters' insurance. Mya at State Farm - Richmond made it painless and got me bundled for a reasonable quote. Her service was very pleasant, super-fast, and she emailed me my ID cards in minutes after I paid. Highly recommend! Thank you, Mya. Leilah"
We responded:
"Thank you for your kind review of State Farm Agent Zach Muzzy’s Team. We appreciate it!"
Robert Fiser
July 1, 2026
"Fantastic service from Marcela. I needed homeowners, flood, and wind coverage for quick close on a new property. She got the job done!
Than you!"
We responded:
"Robert, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Zach Muzzy’s Team here in our Richmond office. "
Lee Green
June 29, 2026
"Tatum was very knowledgable and responsive to my queries for home and auto insurance."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Richmond to know that you had such a wonderful experience with us here on State Farm Agent Zach Muzzy’s Team."
Vicki Pickens
June 26, 2026
"Spoke with Tatum today at STATE FARM and she went over everything that’s covered in my policy. She was very informative, pleasant and patient."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Zach Muzzy’s Team! We deeply appreciate your kind words here in Richmond . "
Kelly Von Ogden
June 25, 2026
"Great and excellent customer service from Tatum! This team is great!"
We responded:
"Kelly, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Jared Nettles
June 19, 2026
"As usual, professional, knowledgeable, and courteous. Thank you Tatum for making this a painless experience."
We responded:
"Jared, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Helen
June 18, 2026
"I had to add a renters insurance last minute and Tatum was so patient and helpful! Great team!"
We responded:
"Thanks so much for the amazing review, Helen! We really appreciate your support here in Richmond . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Yareli Reyes
June 16, 2026
"Mya helped me get coverage for my car and she has excellent customer service. She took the time to answer all my questions, and explained my coverage options clearly. I highly recommend Mya to anyone looking for insurance assistance!"
We responded:
"Thank you so much for the 5-stars, Yareli! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Sheldon B
June 16, 2026
"Tatum is excellent!"
We responded:
"Sheldon, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Zach Muzzy’s Team—we are always here to help!"
Bryan Kimzey
June 12, 2026
"Marcela Donnelly was very supportive in making changes to my auto insurance coverage. Kind, patient & constructive."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Lorinda Hu
June 11, 2026
"Jordan was very patient and helpful to discuss my auto insurance with me. She is a real plus to State Farm!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Zach Muzzy’s Team. "
Christopher Jost
June 11, 2026
"Marcela went above and beyond helping my family and with all of our insurance needs. She was both knowledgeable and professional and could not have done a better job of providing us with everything we needed. I would recommend calling her to anyone needing insurance of any type. Thanks Marcela!"
We responded:
"Thank you for the amazing review, Christopher! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
KidsTerri Young
June 11, 2026
"My experience with Jordan is great. She is a very nice, kind, friendly and helpful person. She always takes good care of me."
We responded:
"Thank you for the amazing review, KidsTerri! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."